FAQ
At Lancaster Laser Supply, we offer same day shipping on most orders!
What does Lancaster Laser Supply sell?
Lancaster Laser Supply is a wholesale supplier of blanks for laser engraving: Luxette™ leatherette sheets, tumblers and water bottles, wallets, utility knives, beverage holders, notebooks, keychains, cutting boards and more. Everything we sell is laser safe and ready to engrave. Premium Blanks, Proven Results.
Where is Lancaster Laser Supply located?
Our warehouse is at 1200 Corporate Blvd, Suite 2B, Lancaster, PA 17601. Call us at (717) 723-9042 or email info@lancasterlasersupply.net. Orders placed before 3pm EST, Monday through Friday, ship the same day.
How long will it take to ship my order?
We ship out all orders same day (Monday through Friday) if ordered before 3pm EST. We will also ship your order on a Saturday if ordered before 9am EST. Saturday shipments go out by USPS only.
When will my package arrive?
Your package will arrive 1-6 days after you order it if you are in the lower 48 states, otherwise it can take up to 2 weeks to arrive. When the order ships an email is sent with the tracking number with the email address you have on file. Please track your order using your tracking number before reaching out to us.
How can I upgrade to faster shipping?
Shipping upgrades through USPS and UPS are available at checkout (UPS recommended for faster delivery). You can select UPS Next Day Air or UPS 2nd Day Air for the fastest delivery.
Do you make custom items?
Yes, we can customize any of our products. There will be an additional cost for this service. If you are interested you can email us at info@lancasterlasersupply.net.
How do I pick up my order?
You can place your order online and select pick up at warehouse. You may pick up in a day, 3 days, a month. No need to rush to pick up. You can pick up whenever its convienent for you anytime 8am-5pm Monday-Friday. You may have someone else pick up your order. You do not need to pick it up yourself. Come to our warehouse at 1200 Corporate Blvd, Suite 2B, Lancaster, PA 17601 to pick up. Give us a call at (717) 723-9042 if you have questions.
Are your products safe to laser engrave?
Yes, all of our products are laser safe.
Can I use your photos for my business?
Yes, you can use any of our photos for your business.
Where can I submit my tax exemption certification?
We have a tax exemption form on our website. Please ensure you have an account created first, then fill it out here: Tax Exemption Form. Please allow 3 days for us to add it to your account before placing an order. We will not refund tax if you place an order before your tax exemption has been added to your account.
Where can I get jigs for your products?
We have jigs available on our website. They are made by Alive Pixel. You can also buy directly from him. If you see a product we don't have a jig for, please reach out to us and we can get some!
Do you offer free shipping?
Yes! Orders of $500 or more ship free to the lower 48 states only. Once your order reaches $500, the free shipping option appears at checkout.
Can I visit in-person to look before buying?
Yes definitly! We do not have a retail location, but we do have a warehouse that you are more than welcome to visit. We stock all of our products in Lancaster, PA. If you would like to visit, we are open from 8am-5pm Monday through Friday (and some Saturdays). Give us a call before coming on a Saturday to confirm what time we will be here.
We also offer pickup for online purchases if you are going to be in the area.
What's the best way to contact Lancaster Laser Supply?
Calling us at (717) 723-9042 is the fastest way to get a response (M-F 8 to 5), otherwise you can send us an email at info@lancasterlasersupply.net. Email is the best way to get ahold of us after hours and weekends.
How do I become an Affiliate?
Contact us directly by phone at (717) 723-9042 or email info@lancasterlasersupply.net.
Do you offer tutorials?
Yes, we have some tutorial videos on our YouTube Channel.