Shipping policy

We typically ship orders the same day if received before 2:00 PM EST. All other orders ship within 1 business day.

We can ship to virtually any address in the world. Please note that some products, such as knives, are restricted and cannot be shipped to certain international destinations. All orders are shipped FOB Origin.

When you place an order, we estimate shipping and delivery dates based on item availability and the shipping options you choose. Depending on the carrier you select, shipping date estimates may appear on the shipping quotes page.

Shipping rates for many of our items are weight-based. You'll find each item's weight on its product detail page. To match the policies of our shipping carriers, all weights are rounded up to the next full pound.

Lost/Delayed Package Policy

Carrier Delays: We are not liable for delays caused by USPS, UPS, or FedEx, as ground delivery dates are not guaranteed.

Lost Packages: If your order is missing, email info@lancasterlasersupply.net with your order number.

Replacements: A replacement will be sent once the carrier officially confirms the package is lost through a shipping claim.

Cancelled Orders

If you need to cancel an order, contact Lancaster Laser Supply as soon as possible. We'll make every reasonable effort to cancel it before it's processed or shipped.

If your payment hasn't settled yet, we may be able to void the transaction. If it has already settled, we'll refund the original payment method. A payment processing fee may be deducted from refunds on cancelled orders — this covers the processing costs we incur on the original transaction.

Once an order has been processed or shipped, it cannot be cancelled. Orders that have already shipped are subject to our return policy.

Because orders are processed quickly, submitting a cancellation request doesn't guarantee we'll be able to stop the order — so please contact us immediately if you need to cancel.