When will my package arrive?
Your package will arrive 5-7 days after you order it if you are in the lower 48 states, otherwise it can take up to 2 weeks to arrive. When the order ships an email is sent with the tracking number with the email address you have on file. Please track your order using your tracking number before reaching out to us.
Do you make custom items?
Yes, we can customize any of our products. There will be an additional cost for this service. If you are interested you can email us at info@lancasterlasersupply.net.
Are your products safe to laser engrave?
Yes, all of our products are laser safe.
Can I use your photos for my business?
Yes, you can use any of our photos for your business.
Where can I get jigs for your products?
Alive Pixel sells jigs for our products. If you see a product he doesn't have a jig for please reach out to him and he will make it!
How long will it take to ship my order?
We ship out all of our orders same day if ordered before 3pm.
Do you offer free shipping?
Yes! All orders over $350 will automatically get free shipping.
Do you ship internationally?
Yes we do! Just enter your address and international shipping prices will appear.
Can I visit in-person to look before buying?
Yes definitly! We do not have a retail location, but we do have a warehouse that you are more than welcome to visit. We stock all of our products in Lancaster, PA. If you would like to visit we are open from 8am-5pm Monday through Friday (and sometimes on Saturdays). Give us a call before coming on a Saturday to confirm what time we will be here.
We also offer pickup for online purchases if you are going to be in the area.
What's the best way to contact Lancaster Laser Supply?
Calling us is the fastest way to get a response, otherwise you can send us an email at info@lancasterlasersupply.net.
Do you offer tutorials?
Yes, we have some tutorial videos on our YouTube Channel.